Refund policy

Refunds

We offer a 100% satisfaction, 100% money-back guarantee on your first cat litter order (of up to 1 bag) within 60 days of purchase. However, on subsequent orders (after the first one), no refunds will be issued, except in the event of damage in transit (see below).  

Simply reach out to us at meow@soykitty.com with any questions or concerns.

Returns

Rather than have you send the litter back to us, please simply donate it to your local cat shelter on our behalf.

Damage In Transit

In the event that your litter experiences any damage in transit, please connect with us at meow@soykitty.com.  We may request photos of the damage so we can properly refund you, and also work things out with the shipping provider.