Shipping policy

Thank you for choosing SoyKitty for your furry friends.  We are dedicated to providing you with a convenient and reliable shopping and shipping experience. Please take a moment to review our shipping policy.

1. Processing Time: Typically orders received before 12pm PST will ship out the same day.  Orders received after 12pm PST will ship out the following business day. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods: We offer one standard shipping option for your convenience, with orders typically arriving to you within 5-7 business days.  Please note that we currently only ship within the contiguous United States (not Alaska or Hawaii).

3. Shipping Rates: Shipping is included in the product price for litter purchased from the SoyKitty website. Other products purchased on the SoyKitty website or on other retailers will be calculated at checkout. 

4. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

5. Address Accuracy: It is essential to provide accurate shipping information to ensure timely delivery. Please double-check your shipping address during the checkout process. SoyKitty is not responsible for delays or additional charges caused by incorrect addresses.

6. Delivery Issues: If you encounter any issues with your delivery, such as delays or damages, please contact our customer service team at meow@soykitty.com within 48 hours of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.

7. Shipping Restrictions: We are committed to compliance with local regulations. Some products may be restricted for shipping to certain locations. Please review our product listings and shipping restrictions before completing your purchase.

8. International Shipping: At this time, we only offer shipping within the contiguous United States.  We appreciate your understanding as we work to possibly expand to other regions in the future.

9. Returns and Refunds: For information on returns and refunds, please refer to our Return Policy.

By placing an order with SoyKitty, you agree to adhere to the terms outlined in this shipping policy. We appreciate your trust in our products and services. If you have any questions or concerns, please don't hesitate to contact our customer service team at meow@soykitty.com.

Thank you for choosing SoyKitty!

SoyKitty, LLC
8 The Green, STE B
Dover, DE  19901
www.soykitty.com