Cancellation policy

Thank you for choosing SoyKitty!  Our subscription service is designed to provide you with a hassle-free and convenient way to ensure that you never run out of your favorite cat litter. Please take a moment to review our subscription policy.

1. Subscription Options:

  • Frequency: You can choose the frequency of your cat litter deliveries, whether it's weekly, bi-weekly, monthly, or nearly any other interval that suits your needs.

2. Subscription Setup:

  • Easy Setup: Creating a subscription is quick and easy. Simply choose the "Subscribe and Save" option when adding product to your cart during the checkout process.

  • Account Requirement: Subscriptions require you to create an account. This account allows you to manage and customize your subscription preferences.

3. Billing and Payments:

  • Automatic Payments: Subscription orders will be automatically billed to the payment method provided during the initial purchase.

  • Billing Date: Your subscription will be billed on the same day each billing cycle, based on the frequency you selected.

  • Payment Methods: We accept various payment methods, including credit cards and other secure payment options supported by Shopify.

4. Subscription Modifications:

  • Easy Adjustments: You can modify your subscription at any time through your account on our website. This includes changing the delivery frequency, or pausing/canceling your subscription.

  • Changes Before Billing: Any modifications to your subscription must be made before the upcoming billing date to be applied to the next shipment.

5. Discounts and Promotions:

  • Applicability: Discounts or promotions specifically offered on the initial subscription purchase will only apply to the first order. Discounts or promotions intended to be offered on all orders will apply on your first and all subsequent orders.  

  • Future Pricing: Rest assured, your subscription pricing will be the same on all subsequent orders, unless you receive notification from us regarding a future rate increase.  

6. Shipping and Delivery:

  • Free Shipping: Subscribers are eligible for free shipping.

  • Delivery Schedule: Subscription orders will be shipped based on the frequency selected during setup.

7. Cancellations:

  • Cancellation Policy: You can cancel your subscription at any time through your account on our website. Cancellations made before the billing date will prevent the next order from being processed.

  • Refunds: Subscription fees are non-refundable once an order has been processed. Please refer to our Return Policy for information on returns and refunds.

By subscribing to SoyKitty, you agree to adhere to the terms outlined in this subscription policy. If you have any questions or concerns, please contact our customer service team at [Customer Service Email].

Thank you for choosing SoyKitty!

SoyKitty, LLC
8 The Green, STE B
Dover, DE  19901
www.soykitty.com